1. Can I get some discounts if I am new customer?

We offer exclusive coupon code for our subscribers. If you don’t receive it, please contact us heimdallrwatch@163.com for coupon code.

2. From where do you ship? What is shipping cost?

We ship from by default from Heimdallr watch factory i China. We also have overseas warehouse for local customers.  

We offer post service and priority express service and you can find those option when checking out, or contact heimdallrwatch@163.com for help.

3. When can my order be dispatched?

Normally, we will dispatch your order in 2-3 working days. For Pre-order goods, shipping time is suggested in product description. If watch is out stock, we will notify you and give you estimated shipping time.

4. What shipping way do you need?

Express takes 3-8 working days for shipping. We also provide post-shipping which is about 7-15 woring days depends on local courier speed.

In areas where DHL does not serve, we will use TNT/FEDEDX/UPS Express or contact you for other express delivery methods.

5. How can I track my order?

You can login your account to find order status. Please contact us heimdallrwatch@163.com for shipping status.

6. Do I have to pay taxes?

Yes, all prices are without taxes. For countries like the United State, Australia, New Zealand, Malaysia, etc, it won’t cause duties due to local customs duties policy. You can contact heimdallrwatch@163.com for help if you have any question.

7.How do I know that my order has been processed?

You will receive an email confirmation or SMS message shortly after the order has been submitted. If you don’t receive any notification, please check your spam inbox or contact us heimdallrwatch@163.com for update.

8. Why I don't receive your E-mails?

Please make sure that you login by email when checking out. If you don’t provide email, you will receive a SMS message or order confirmation. Unfortunately some of our e-mails go into your spam/junk inbox, please check there. 

9. What is your warranty?

All owners of Heimdallr watches can enjoy a 2-year official warranty in our store, as long as you have a warranty card and no matter where your buy.

10. Can I cancel my order?

Yes. You are free to cancel your order before shipping. Please contact heimdallrwatch@163.com for any help.